We Design and Develop Digital Products
for North America's Top Brands

A Different
Kind of Web and Digital Agency

As a full-service Toronto web agency, we build more than websites and applications. We build long-lasting relationships with clients who are as ambitious as we are. That’s what makes us different. That’s what makes ITW a partner you can count on for the long haul.


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We specialize in designing and developing websites and applications that get the job done for our clients—whether it means selling products online, streamlining workflows or gathering actionable insights from data.

When you work with a digital agency like ITW you get access to a series of integrated services under one roof. That means we can support one or several aspects of your company’s online presence—from developing a new website or customer portal, to integrating it with a CRM or other third-party system for smarter workflows. That blend of creativity and technical know-how makes ITW unique. But more importantly it makes us an extension of your team rather than another website designer or software development company.

You won’t find any awards for good communication on our shelves, but we take pride in the collaborative and transparent approach we use with our clients. When you’re investing in something as big as a new website or application, you want to know what’s going on and see a process in place. That emphasis on communication is what allows us to keep a project on track and deliver on our promises. It also allows us to work with clients across borders, continents, even time zones. So whether you’re in Toronto or Tokyo, you can expect award-winning communication.

Bringing a website or app from concept to completion takes a team of talented individuals, especially if that website features complex integrations or envelope-pushing design. We can have high standards for the work we produce because we have high standards for the people we hire. In other words: our agency knows how to recognize talent and knows how to put that talent to good use. And by continually building on our skill sets—learning the latest techniques and technologies, staying on top of the latest trends in digital design and development—we can offer our clients an industry-leading solution.

From structuring the information architecture and mapping out the user experience, to designing and fine-tuning the interface, everything we do is done with the user in mind. We start with research so we don’t have to start over. Website analytics, keyword research and user test cases are just a few of the tools that help us understand the user’s perspective. And because people change, we believe websites should too. That same user-centric approach gives us the insight we need to refine a website or app long after the launch—whether it means streamlining the user journey, adding features or implementing new technologies for a smarter UX.

Digital Design and Development with People in Mind

Whether we’re designing a website, developing a self-service portal or testing a mobile app, we never lose sight of the user. 

This simple, human approach influences every decision we make, so you can be sure you’re getting a product that people will actually use. As a digital agency with more than 10 years in business, we understand the importance of staying up to date on best practices in the fields of design and development for web. It also means we can adapt to changing user trends and incorporate those insights into our websites, applications and portals. Behind the scenes, we deploy analytics tools to validate our decisions and, if needed, highlight user experience improvements. We take the same people-first approach to our digital marketing campaigns and our creative services, including video production, 3D design and branding.

From telecom and travel to recruiting and restaurant franchising, we’ve collaborated with clients in a wide range of verticals to help them realize their true digital potential. Our partnerships with everyone from start-ups to enterprises is valuable experience we can put to work for your business. Wherever the weak point is in your online ecosystem, we’ll analyze the problem and recommend a solution that suits your budget. And we’ll back up our work with established KPIs and clear reports, so you can make decisions based on data. Long after your new website or application goes live, we’re there to ensure it stays secure, stays at peak performance and stays relevant to your audience.


Whether you’re just starting your research process
or you’re ready to talk numbers, we can help.




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