The dashboard brings logged-in users up to speed quickly with a report summary, customer account details and global notifications from Re:Sound and SOCAN. The clean, uncluttered interface lets only the most important details stand out. As the portal expands, the dashboard will evolve to reflect what matters to SOCAN, Re:Sound and their customers.
Customers can use the portal to file quarterly reports about music usage at their business. To address the problem of abandonment, we developed the ability for customers to save in-progress reports and finish them later. The reports section also comes with an internal calculator—complete with a special logic for provincial taxes—that lets customers easily determine licensing fees based on all parameters of each tariff.
After submitting a report, customers can purchase a license based on their music usage for the previous quarter. Transactions are completed in real-time via Moneris payment gateway and appear in the customer’s payment history with supporting details. Payments are automatically funneled into a joint account shared by Re:Sound and SOCAN.
As a customer of both SOCAN and Re:Sound, every user comes with a separate account number for each entity. That information—along with details for the primary contact—is accessible in the user account section. Here, customers can also change their password, or they can follow the automated password recovery process at login.
Now complete, the pilot phase aligns critical business functions for Re:Sound and SOCAN.
More importantly, it removes several friction points that were preventing customers from completing their transactions.
The heart of phase two is integration with SOCAN’s and Re:Sound’s ERP systems and the addition of all licensing tariffs for both entities.