ONBOARDING PROCESS

After creating a new store in the portal, admin can assign an existing tenant or invite a new tenant to manage the store’s profile. Invites are sent via email and come with a customizable welcome message, access to the portal and a link to create a password.

STORE DETAILS

The portal allows tenants to manage a variety of details for their store, including logo, featured image, description, hours of operation, contact info and links to their website and social profiles. Updates are held for review by admin before they can be published.

PROMOTIONS

Tenants can also manage their own promotions to advertise sales or special offers. Promo content includes a description, featured image and active date. Approved promotions are also linked to the store on the website's front-end and disappear automatically when they expire.

APPROVALS WORKFLOW

Although tenants are given the autonomy to manage their store profile, every change is subject to review by GCTC admin before it can appear on the website. An email notification will alert admin to the request, which they can approve or disapprove after review. The portal will then generate an email to notify the tenant.

The site looks amazing and the team did an amazing job in pulling it all together, and I am sure the January launch will go smoothly as well.

John Smith, CEO of SOCAN

THE OUTCOME

The new portal relieves a point of frustration for tenants, while still keeping admin in control

Now, collaboration is faster and easier thanks to a custom interface and automated workflows tailored to the needs of Gulf Coast Town Center.

Project highlights:

  • Full website integration
  • Live preview function to review tenant changes
  • Distinct workflows and user experiences for admin and tenants
  • Dedicated mail template for each status update

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