EXPERTISE ON DEMAND

Security breaches, lag and other performance issues can all erode confidence in your application or website. Being proactive by hiring in-house IT resources can be expensive, and waiting for disaster to strike can be even costlier. With Managed Services from ITW you get the best of both worlds: reliable, effective support in a cost-effective package.

WHAT WE DO

Our proactive approach leverages technology and a well-defined process to keep apps and websites running smoothly and securely. When an issue arises, you can take comfort in knowing that our professionals have the technical knowledge to resolve it with speed and transparency.

Have an application or website that was built by another provider? We follow a well-structured transition process, beginning with a detailed code analysis and testing. If needed our support team will migrate your product to another server or operating system for more reliable performance.

WHY ITW?

01
Cost effective

ITW managed services gives you access to professional support and maintenance at a fraction of the cost of hiring your own IT resources

02
peace of mind

We've put a strong process and the right people in place to deliver on our promises, so you can focus on growing your business

03
Flexible plans

From basic needs to 24/7 support with rapid response, our plans are designed to deliver maximum value and flexibility to clients

WEBSITE SUPPORT
AND MAINTENANCE

The performance of your website matters more than ever. Your customers won't settle for long load times or unreliability, and neither should you. With support and maintenance from ITW, you get the comfort of knowing your website is in the hands of experienced professionals, all in a plan that makes sense for your business.

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Services Include
Basic
Starting from
$299/Month
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Advanced
Starting from
$599/Month
Security monitoring via SUCURI.NET
24-hour website uptime monitoring via Uptime Checker
Regular backups to STG and DEV environments
WordPress – Monthly updates of core, WP theme, blog, WP CMS and plug-ins
WordPress – Security plugin updates
Security patches
Web hosting (PROD, STG, DEV) - via GoDaddy hosting infrastructure
Website and web hosting incident resolution
Malware and spyware removal (as needed)
Bug resolutions
Ad-hoc website updates and upgrades
Monthly health check of website functionality
Staff CMS training / knowledge transfer (as needed)
Disaster recovery (from recent backup)
Access to professional services
Quarterly website performance analytics and recommendations
*Service desk / incident resolutions via email / tickets / calls (weekdays 9am – 6pm EST)
Promote website updates and changes to PROD environment
Quarterly work reporting (PDF report)
*Response within 3-48 hours based on severity level GET STARTED GET STARTED
LOOKING FOR A CUSTOM SOLUTION? WE'RE FLEXIBLE

Just let us know what you need and we'll get back to you with a quote.

INFRASTRUCTURE (SERVER)
MANAGED SERVICES

Your infrastructure may be out of sight, but putting it out of mind can leave your website or application vulnerable to major disruptions. By outsourcing infrastructure management to ITW, you can rest easy knowing that we will take proactive measures to keep your server running smoothly and respond quickly to issues if they arise.

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Services Include
Basic
Starting from
$199/Month
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Advanced
Starting from
$499/Month
Weekly security checks and critical patching
Active application / website monitoring
Application / website performance monitoring
System monitoring
Deployment of application / website updates to your PROD infrastructure
Remote backups (kept for 90 calendar days on ITW’s dedicated backup VM)
Disaster recovery (from recent backup)
Ad-hoc infrastructure updates
*Service desk / incident resolutions via tickets or calls (weekdays 9am – 6pm EST)
Quarterly work reporting (PDF report)
*Response within 24-48 hours based on severity level GET STARTED GET STARTED
LOOKING FOR A CUSTOM SOLUTION? WE'RE FLEXIBLE

Just let us know what you need and we'll get back to you with a quote.

APPLICATION
MANAGED SERVICES

Whether it's a single-purpose app that helps your small business run a little more smoothly, or an enterprise-level application with robust functionality, our comprehensive plans will keep it secure and operating at peak performance.

Services Include
Basic
Starting from
$599/Month
star-icon
Advanced
Starting from
$1,499/Month
Security monitoring via SUCURI.NET
Regular backups to STG and DEV environments
Functionality health check (automated testing)
Application incident resolution
Malware and spyware removal
Security patches
Bug resolutions
Staff training / knowledge transfer (as needed)
Disaster recovery (from recent backup)
Professional services (i.e. consulting, business analysis, UX/UI design, development, QA)
Ad-hoc application updates / enhancements (discounted rate)
Third-party integrations
Application performance analytics and recommendations
*Service desk / incident resolutions via email / tickets / calls (weekdays 9am – 6pm EST)
Promoting application updates and changes to PROD environment
Quarterly work reporting (PDF report)
*Response within 24-48 hours based on severity level GET STARTED GET STARTED
LOOKING FOR A CUSTOM SOLUTION? WE'RE FLEXIBLE

Just let us know what you need and we'll get back to you with a quote.

SELECT CLIENTS

Some of North America’s top brands have trusted us with their managed service and maintenance needs

CONTACT US TO GET STARTED

Provide a few details below or call us at 416.703.9704 to discuss your needs.