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Joint Music Licensing Portal

A collaboration between two of North America’s biggest music licensing companies

The Challenge

For years, music licensing collectives SOCAN and Re:Sound operated separate portals to collect fees on behalf of their members. But high drop-off and low adoption rates meant customers were often leaving without completing payments, and that meant lower earnings for both companies.

In fact, SOCAN and Re:Sound have many of the same customers because of overlaps in their business.These customers have two sets of access credentials for two systems, and they’re paying twice for what is essentially the same product.

Getting rid of redundancies in the payment process could go a long way toward improving customer satisfaction and keeping the money coming in.

Like so many of the musicians they represent, SOCAN and Re:Sound saw the power of collaboration. The solution was a joint music licensing portal, which would streamline the payment process for customers while removing a major administrative burden from staff at both companies.

The Solution

Before a full rollout, SOCAN and Re:Sound decided on a pilot project starting with a limited set of customers and two of the most popular licensing tariffs. With a long list of technical, security and financial requirements in hand—and only a month-and-a-half to bring everything to production—we had to hit the ground running.

In that brief window we delivered a sleek, intuitive portal that streamlines the customer and admin experiences. Customers can use the portal to file quarterly reports, save and access in-progress reports, submit payments, track their payment history, manage their account and get answers to their questions in the support section. If they need immediate assistance, help is always at their fingertips.

The dashboard displays a report summary, customer account details and important notifications from Re:Sound and SOCAN. Complete with a special logic for provincial taxes, an internal calculator lets customers easily determine licensing fees based on all parameters of each tariff.

Project Highlights
  • Music license online purchasing
  • Real-time license fee and tax calculators
  • Moneris payment gateway integration with automatic funneling of payments into joint account
  • Generation of financial reports on various KPIs
  • Auto-generated weekly financial reconciliation reports
  • Segregation of SOCAN and Re:Sound transactional data
  • OWASP compliant SDLS
  • Full backup strategy leveraging Microsoft Azure and SQL Database for high availability through geo-redundancy

Now complete, the pilot phase aligns critical business functions for Re:Sound and SOCAN.

More importantly, it removes several friction points that were preventing customers from completing their transactions.

It couldn’t have happened without the close working relationship between all three sides, including daily scrum calls and weekly in-person workshops.

The heart of phase two is integration with SOCAN’s and Re:Sound’s ERP systems and the addition of all licensing tariffs for both entities. Phase two will also incorporate customer feedback to deliver a more polished experience, implement more complex usage and financial reports, and equip SOCAN and Re:Sound staff with sophisticated new back-office tools for increased productivity and extended control.

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