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Careers Portal

A web-based recruitment system for Canada’s leading casual-dining brand

The Challenge

With more than 380 stores across Canada, Boston Pizza was looking for a better way to both attract talent and manage the hiring process. Among the company’s biggest challenges was unifying and centralizing all hiring tasks in an easy to use, easy to access web-based system.

There was no consistency in the way job opportunities were presented across the company, and the task of advertising a new opening was cumbersome. When jobseekers responded, Boston Pizza staff were spending too much time manually sorting through, managing and following up with applications.

That meant less time for running the restaurant and delivering positive guest experiences.

The Solution

Following a detailed discovery process, we identified the best platforms and technologies, then began mapping out the entire solution to ensure the most seamless implementation possible.

The result of that process is a user-friendly, fully bilingual interface that lets store owners select job posting templates by position, screen and qualify candidates, download resumes, set expiration dates for postings and more—all of which is integrated with Boston Pizza’s SharePoint account to enable access with a single set of credentials.

For admin, adding a new store to the system is quick and easy thanks to the customized permissions hierarchy. This also ensures each store-level user has access to their account only.

On the front-end, job seekers can narrow their selection with the help of geo-targeting, filtering an interactive branded map showing all current positions in their area of interest.

Project Highlights
  • Single-sign-on (SSO) integration with external SharePoint portal
  • User and store data synchronization with SharePoint
  • Responsive design and mobile experience
  • Geo-tagged job search
  • Job application experience and workflow (applicant – store owner – corporate recruitment manager)
  • Personalized multi-level management experience, including super-admin global access and permissions
  • Feature-rich job applications library with multiple visibility levels, auto-archiving feature and robust toolset
  • Fully bilingual front- and back-end interface
  • Social network integration

By implementing intelligent workflows that save time and reduce potential for human error, we were able to streamline the hiring process for Boston Pizza.

What used to be a cumbersome process now takes just a few clicks. The system is web-based, so staff can log on from anywhere, and they don’t need another set of credentials to do it thanks to single-sign-on (SSO) integration.

ITW supports the application and infrastructure to keep things running smoothly and introduce helpful new features.

Have a business application project in mind?
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