our services

Website Support and Maintenance

Launch is only the beginning. With the support of our website maintenance services you can stay relevant, stay secure, stay on top.

You’ve got enough to worry about without looking after your website. From security updates and hosting to content changes and marketing, our support services are designed to remove a major burden from our clients while providing the best possible experience for their users. Best of all, our approach is flexible, so you can choose the services that matter to your business.

Our website maintenance services
see how we do it

standard package

monthly pricing of $149

Our Standard Website Support and Maintenance Package

To provide our clients with the most cost-effective support, we’ve created a monthly plan based on common website maintenance tasks. This pre-designed package will ensure your website is protected against the latest security threats and continues to perform to the highest standards.

Website Monitoring and Support
  • Calls and emails included
  • Resolution within 1-2 business days
  • Access to help desk – Requests to helpdesk@itwconsulting.com are logged in our support system and assigned to the appropriate staff member for action
  • Unlimited resolution support for website bugs (takes effect following expiration of standard 30-day post-launch warranty)
  • Regular website backups to a designated staging/development environment
  • Setup and monitoring of alerts from security plugins (+ $199/year for Securi.net)
  • Monthly updates of blog plugins
  • As-needed updates of WordPress CMS/platform (if applicable)
  • Security updates
  • 1 hour for necessary technical actions including:
    • Replacement of plugins if a core WordPress update causes compatibility issues
    • Fixing plugins after updates
    • Correcting issues to website pages, coding, etc.
  • Additional work qualifies for discounted hourly rate (rate card available upon request)

Individual Support Options

If you need a more flexible form of web support, we can deliver that too. Our individual website maintenance services let you pick and choose based on the current needs of your business, and come with added savings for bundling.

Website and Email Hosting (shared environment)$45/MTH
  • Unlimited disc space / SQL database
  • Unlimited GB transfers per month
  • Unlimited email accounts (pop and webmail)
  • SSL certificate
  • Webmail – check your email anywhere
  • 24 hour unlimited live technical support

Notes:

  • ITW retains exclusive access to FTP to uphold warranty
  • Upgrade to dedicated Virtual Private Server available at $129/month
Website Performance Tracking and Analysis $125/MTH
  • Monthly tracking and statistics gathering through Google Analytics
  • Quarterly traffic reports
  • Quarterly recommendations to improve the website and increase traffic and conversions
Website And System Updates starting from $125/MTH
$125/MTH
2 HOURS
per month. Ideal for presentation sites with a focus on content or design related changes.
$225/MTH
4 HOURS
per month. Ideal for ecommerce and sites with more advanced features or extensive security needs.
$595/MTH
10 HOURS
per month. Ideal for complex sites with advanced functionality or a high level of user interactivity.
Blog Writing $125/MTH
  • Creation of monthly content calendar
  • 2 blog articles per month (write, optimize and publish)
  • Social media posting
Email Campaign Management $125/MTH
  • 1 campaign per month (design and launch)
  • Social media posting
Virtual Private Server $125/MTH

Dedicated hosting infrastructure for website and website database files

  • 4 cores, 4GB RAM, 50GB RAID space
  • Dedicated IP address
  • 99.99% uptime guarantee
  • 100MB upload/download
  • Up to 10k/GB traffic per month
  • 1 hour of system admin per month

Notes:

  • Includes initial server setup and website file transfer
  • ITW retains exclusive access to FTP to uphold warranty
  • Additional work by system admin – $100/h
Virtual Private Server Management $255/MTH
  • 4 hours of work by system admin
  • Weekly security checks on the server and critical patching
  • Monthly server review and updates following QA process (e.g. PHP, Java, etc.)
  • Active website monitoring, including performance (automatic alerts if site goes down)
  • System monitoring (disk space, load)
  • Custom application monitoring (databases and web service)
  • Remote backup

Notes:

  • Includes initial server setup and website file transfer
  • ITW retains exclusive access to FTP to uphold warranty
  • Additional work by system admin – $100/h
Web Marketing starting from $3,500/MTH

Planning and Discovery

  • Listen and learn
  • Identify online marketing problems / opportunities
  • Online marketing strategy
  • Tracking and testing

Engagement

  • Weekly tracking / monthly reporting
  • Pay-per-click (PPC) advertising
  • Site rebuilds or improvements
  • Search engine optimization (SEO)
  • Conversion optimization
  • Social media, blog and email content marketing

10% bundle discount is applied for clients who choose three or more monthly services with ITW

Want a convenient way to keep your website at the top of its game?

Get a free, no-obligation quote

See What a Full-Service Web Agency Can Do for You.

If your company isn’t succeeding online, it’s not living up to its potential. At ITW we live to produce work of unparalleled style and substance, doing everything we can to help our clients make the most of their web presence. Our air-tight process makes it possible to work on almost any kind of project, no matter how small the business or the budget.

It doesn’t hurt that we use leading project management and collaboration systems, which keep our web design projects on track whether the client is in Toronto, Tampa Bay or another time zone. But we also know that technology is only a tool. Through attention to detail and constant communication, we identify and avoid potential issues before they’re given the chance to cause delays or budget overruns.

We also structure our projects with multiple checkpoints for client approval and feedback, which ensures the project – whether web design and development, video production or digital marketing – remains true to the initial scope. For our Toronto clients that can mean in-person meetings, but we’re just as happy to meet remotely via phone or conferencing software.

To get a better idea of what we do, explore our portfolio of web design, branding, 3D, video production and other creative works. You can also contact our head office in Markham, just north of Toronto, or fill out an online request for a free, no-obligation quote.

See What a Full-Service Web Agency Can Do for You.

If your company isn’t succeeding online, it’s not living up to its potential. At ITW we live to produce work of unparalleled style and substance, doing everything we can to help our clients make the most of their web presence. Our air-tight process makes it possible to work on almost any kind of project, no matter how small the business or the budget.

It doesn’t hurt that we use leading project management and collaboration systems, which keep our web design projects on track whether the client is in Toronto, Tampa Bay or another time zone. But we also know that technology is only a tool. Through attention to detail and constant communication, we identify and avoid potential issues before they’re given the chance to cause delays or budget overruns.

We also structure our projects with multiple checkpoints for client approval and feedback, which ensures the project – whether web design and development, video production or digital marketing – remains true to the initial scope. For our Toronto clients that can mean in-person meetings, but we’re just as happy to meet remotely via phone or conferencing software.

To get a better idea of what we do, explore our portfolio of web design, branding, 3D, video production and other creative works. You can also contact our head office in Markham, just north of Toronto, or fill out an online request for a free, no-obligation quote.

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